How do I do a SIM swop on MTN?

How much is a SIM swap at MTN?

“The new MTN Pay As You Go SIM Swap process is affordable, easy to implement and keeps our customers connected. Previously, it could cost the customer anything between R87 and R140 to perform a SIM swap. It could also take up to 24 hours for the process to be implemented.

How do I replace my lost MTN SIM card?

Yes you can do a sim swap to replace the lost SIM card provided. Please present any other valid national ID card at any of our service centers for assistance. You can also download a request form at … and send the completed form to

How do I get my old MTN number back?

To get your number back, you will need to do a sim swop. To do a sim swap you need to purchase a new sim card either from Afrihost or MTN. Please note that if you purchase you sim card from MTN it may expire after 90 days if you haven’t loaded MTN airtime within that 90 days.

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Can I get my old number on a new SIM card?

Yes, you can. If you move from one network to another then you need to ask your old network for a PAC code, and give it to your new network within 30 days. Your new network will port your mobile number over to your new SIM.

How can I do MTN SIM swap by SMS?

To do an LTE SIM swap

  1. SMS the word ‘Swap’ from your OLD SIM to 44770 (standard SMS rates apply)
  2. You’ll receive a one-time PIN (OTP), which is valid for 15 minutes (write it down)
  3. SMS ‘Swap(LTE SIM number)*(OTP)#’ to 44770, e.g., Swap1234567890*1234# (standard SMS rates apply)

What is required for MTN SIM swap?

After your SIM has been registered, dial *135*3#. That’s the code that you use to do an MTN SIM Swap in South Africa. Next, enter your old cellphone number. That’s the one that you wish to put onto the new SIM.

How long does a SIM swap take?

A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. A SIM swap can take up to 24 hours to complete in busy periods, however it’s usually much quicker.

How can I retrieve my SIM card?

Contact customer service. If a SIM card is lost or stolen, contacting the SIM card’s service provider can ensure that the lost card is turned off and no unexpected usage occurs. Customer service may also be able to locate the nearest retail store that can provide a replacement SIM.

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How do I check my MTN sim swap?

How to Check SIM Swap Status. Confirm your SIM swap status on myMTN App. myMTN App allows you check your SIM swap status with just a few clicks.

How do I retrieve my MTN line?


Visit the nearest MTN office close to you along with the paper and the N500. They will ask you few questions and will then give you a new sim and N500 recharge card. But they will charge you N500 for this. Then fill the SIM retrieval form with the same details above.

How do I keep my number on MTN?

Dial *365# or send an SMS with your preferred keyword to 36500. Once you subscribe for the service, a subscription fee will be deducted from your account. As soon as MTN confirms your payment, your number will then be kept in the Keep My Number list depending on your subscription for 1 year, 2 years OR 3 years.

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