If your SIM card isn’t working, you can log on to My Virgin Media to request a replacement SIM or contact us and we can send you out a new SIM card by post if you need one. Before you reach out, try your SIM in a different, unlocked, phone to determine if it needs to be replaced.
How do I activate my Virgin Mobile SIM card?
If you already have a Virgin Mobile SIM card you just need to activate it. You’ve got two ways to get it: Activate it on a monthly plan. Call 1-888-999-23211-888-999-2321 or visit a Virgin Mobile store to do it.
How long does it take for a Virgin SIM card to activate?
Wait for the signal connecting you to the Virgin Mobile network to show on your screen – this could take up to 24 hours but it’s usually a lot quicker.
Why is my new SIM not working?
Your SIM card or device may be configured for your previous network and will need to be reconfigured. … Clean the gold connectors on the SIM with a clean lint-free cloth. Replace the battery and turn your phone on without the SIM. Turn your phone off, replace the SIM and restart the phone.
What do you do if your SIM card doesn’t work?
Check that the sim card have service activated. Restart your phone. Turn off your phone, remove the sim card from the phone and then place it back, turn your phone back on. If none of these work, go to your carrier and ask for a FREE replacement sim card – they will transfer your service over to the new sim card.
Can I activate my SIM card online?
Even if the SIM card is pre-activated, you may find better rates on the carrier’s website. Activating or registering the card online lets you select special packages which can benefit heavy international users or heavy text users, for instance.
How do I activate my SIM card on my phone?
Activate a new Android Smartphone
- Save contacts and content on your old phone using the Transfer Content info.
- Power both phones down. …
- If necessary, insert the SIM card into the new phone.
- If necessary; …
- Follow the on-screen Setup Wizard instructions to activate and set up your new phone.
How do I get my PUK code from virgin?
Your PUK code is displayed on the SIM card holder that came in your starter pack.
How long does it take for a new SIM to activate?
The time for a SIM card’s activation can vary massively, depending on what the reason for the change is – most activations take between 15 minutes and four hours. If it’s still not working after this time, try to turn your phone off and on again. If it’s still not activated after that, try to re-insert the SIM.
How do I know when my new SIM is activated?
It’s a good idea to keep both your old and new devices with you while the new SIM is being activated. know your new SIM has been activated when you see the signal bars at the top of your device’s screen. Activate your new SIM.
Why isn’t my SIM card activated?
Contact your network service provider and make sure the SIM ID on the card matches the SIM ID in your account with the service provider. Insert the SIM after your account has been updated. Restart your phone again and allow the activation process to complete fully.
Why is my SIM card not working iPhone?
Remove your SIM card from the SIM card tray and then put the SIM card back. … Make sure that the SIM tray closes completely and isn’t loose. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly.